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Praesidium Medical Diagnostics, LLC

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1. Acceptance of Terms

By booking an appointment, accessing our services, or visiting our website, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of our services.

2. Service Eligibility

Clients must provide accurate information, valid identification, and comply with all testing requirements. Praesidium Medical reserves the right to refuse service if safety, compliance, or ethical standards are compromised.

3. Mobile Service Requirements

For mobile appointments, clients must ensure:

• Safe and accessible location

• Accurate address

• Adequate lighting and space

• Presence of the donor or individual being tested

• Required documents available at the time of service

Failure to meet these requirements may result in cancellation without refund.

4. Payment Terms

All services must be paid in full at the time of booking. Payment confirms your appointment and acceptance of all policies, including cancellation and refund rules.

5. Cancellation, No‑Show & Refund Policy

All cancellations, rescheduling rules, mobile fee policies, and refund limitations are governed by our Refund Policy, which is incorporated into these Terms & Conditions.

6. Accuracy of Results & Limitations

Praesidium Medical Diagnostics provides testing services using industry‑standard procedures. However:

• We do not guarantee outcomes beyond the accuracy of the testing method.

• We are not responsible for decisions made by employers, courts, agencies, or third parties based on test results.

• We do not alter, modify, or falsify results under any circumstances.

7. Client Responsibilities

Clients agree to:

• Provide truthful information

• Follow technician instructions

• Refrain from disruptive or unsafe behavior

• Ensure minors are accompanied by a legal guardian

• Comply with all federal, state, and DOT/non‑DOT testing requirements (when applicable)

8. Technician Safety & Right to Refuse Service

Praesidium Medical may refuse or discontinue service if:

• The environment is unsafe

• The client is aggressive or threatening

• Illegal activity is observed

• Conditions prevent proper specimen collection

• The client refuses required identification or paperwork

No refunds will be issued if service refusal is due to client actions or unsafe conditions.

9. Privacy & Confidentiality

We protect client information in accordance with HIPAA‑aligned privacy practices. Information is only shared with authorized parties such as:

• Employers

• Courts

• Agencies

• The individual tested (when applicable)

We do not sell or share personal information with third‑party marketers.

10. Turnaround Times

Turnaround times for results are estimates and may vary based on:

• Lab processing

• Test type

• Inconclusive or dilute specimens

• Additional confirmation testing

Praesidium Medical is not liable for delays caused by laboratories or third‑party partners.

11. Limitation of Liability

Praesidium Medical is not liable for:

• Losses resulting from delayed results

• Employment decisions

• Court or agency actions

• Client misuse of results

• Failure to follow instructions

• Environmental or biological factors affecting specimen collection

Our maximum liability is limited to the cost of the service purchased.

12. Rescheduling & Service Modifications

Praesidium Medical may modify, reschedule, or cancel appointments due to:

• Weather

• Safety concerns

• Technician availability

• Equipment issues

• Compliance requirements

Clients will be notified as soon as possible.

13. Governing Law

These Terms & Conditions are governed by the laws of the State of Alabama.

14. Updates to Terms

Praesidium Medical may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.

15. Contact Information

For questions regarding these Terms & Conditions: info@praesidiummedical.com