Refund Policy

Praesidium Medical Diagnostics, LLC

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1. Payment Requirements

All services must be paid in full at the time of booking. We accept major debit/credit cards and digital payment methods. A booking is not confirmed until payment is successfully processed.

2. Mobile Service Fee

A mobile service fee applies to all on‑site appointments. This fee covers travel, time, and deployment of equipment.

• Refundable only if canceled 24 hours or more before the appointment.

• Non‑refundable once travel has begun.

• Non‑refundable for no‑shows or same‑day cancellations.

3. Cancellations & Refunds

To receive a refund (excluding non‑refundable fees listed below), cancellations must be made at least 24 hours before the scheduled appointment.

No Refunds Will Be Issued For:

• Same‑day cancellations

• No‑shows

• Incorrect or incomplete address provided

• Client unprepared (no ID, no donor, missing paperwork, etc.)

• Refusal to proceed once the technician arrives

• Mobile fee after travel has begun

• Lab fees once specimens have been submitted to the laboratory

• Administrative fees

4. Rescheduling Policy

Clients may reschedule one time at no charge if done 24+ hours before the appointment.

Rescheduling within 24 hours is treated as a cancellation, and all applicable fees apply.

5. Service Completion Policy

If Praesidium Medical Cannot Complete the Service:

• Due to equipment failure, staff emergency, or internal error → Client may choose a full refund or a free reschedule.

If the Client Prevents Completion:

• Unsafe environment

• Aggressive behavior

• Incorrect address

• Missing required documents

• Donor refusal or inability to provide a sample → No refund will be issued.

6. Weather, Safety, and Location Issues

Praesidium Medical reserves the right to cancel or reschedule appointments due to:

• Severe weather

• Unsafe property conditions

• Hazardous travel conditions

• Situations that compromise technician safety

If we cancel for safety reasons, clients may choose a refund or reschedule.

7. Refund Processing Time

Approved refunds are processed immediately on our end. Your bank may take 3–5 business days to release the funds.

8. Non‑Refundable Items

The following are always non‑refundable:

• Mobile service fee (after travel begins)

• No‑show fees

• Same‑day cancellations

• Administrative fees

• Lab fees once submitted

• Any service already performed

9. Contact for Refund Requests

For refund questions or to request a review, contact: info@praesidiummedical.com Please include your name, appointment date, and service type.